What is the idle position for a chatbot on a website?
Chatbots are AI-enabled programs that interact with customers. In competitive times, it is important for companies to provide their customers with the best service and be prompt in their response. Conventional CRM tools need the support of modern technology to make them more effective and efficient. Chatbots is one such tool that can escalate the response time and works round the clock to resolve the queries of the customers. Chatbots are an integration of artificial intelligence, IoT, and APIs. All these work together to create an interactive program that assesses the customer’s queries and responds accordingly. The chatbot market is expected to reach a mark of 10.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 23.5% between 2020 and 2026. This whopping rise in the growth of the market size also opens up the avenues for a good career opportunity. Those who want to become chatbot experts can enroll for the chatbot training certification.
More about chatbots
Companies are now emphasizing incorporating chatbots on their website. Integrating chatbots into your business is going to take you one step ahead of the competition, ensure better customer support and also guarantee customer engagement. All this creates a positive brand value.
The sole objective of having chatbots in the business is to ensure the best customer service. Having a dedicated team is a good idea, but you cannot expect them to work round the clock; moreover, hiring people and training them will add to the cost. In the case of chatbots, it is just a one-time investment, and you get a trained and pre-programmed system that works round the clock for you. It helps your customer get real-time answers for the same. Let’s have a look at a few of the stats:
- 1. Around 65% of the companies say that most of their business comes from existing customers.
- 2. Acquiring new customers is five times costlier than retaining an existing one
- 3. Customers spend more on the brand they trust.
All this clearly indicates that customer retention is crucial, and chatbots can play an integral role in this. Now comes the next important point, and that is the placement of chatbots. Most of the websites have their place at the bottom right corner of their website. If you have noticed, Gmail or Facebook, have their messenger placed at the bottom right corner of the website. The customers are familiar with this pattern; hence it becomes easier for them to use it.
Become a certified chatbot developer with the Global Tech Council’s chatbot certification program
The Global Tech Council is a recognized online learning platform; here, you will get myriads of certain courses like artificial intelligence, cyber security, machine learning, and chatbots. They have a comprehensive learning module that makes it easier for them to learn about the technology and to use them. This is an industry-oriented program, and after completing it, you will be able to progress in your career positively. For more information about the chatbot certification program, connect with the Global Tech Council.